Google Wallet Problem: Read Before Resorting To Factory Restoring Your Handset
While there aren’t a lot of retailers who accept NFC payments you will find most likely even fewer handsets that include Google Wallet pre-installed. Maybe for this reason there hasn’t been much uproar on possibly huge issue Google Wallet has.
The HTC EVO 4G LTE owner first called the Google service, but the answer for his query was far from satisfactory as the company rep told him that he was required to have been protected by a warranty in which he could easily get the device fixed as long as he was prepared to pay for it.
The problem is not limited to any specific phone as the feature relies on the NFC chip that comes with the smart phone, and it has a security mechanism called “secure element.” If you factory restore your handset, which has NFC chip onboard, then this “secure element” will come into play, and you will get a “secure element error” message whenever trying to make a transaction. So, the Google Wallet issue is not limited to only HTC EVO 4G LTE, but all the NFC enabled handsets like Nexus S 4G and Galaxy nexus utilizing the Gogle Wallet will find the feature disabled permanently.
However, to make sure that the problem does not strike you, just before doing a factory restore of your Google Wallet enabled handset, enter the Google Wallet app settings and click on “Reset Google Wallet” which will erase all payment details and enable you to factory restore your phone without evoking the secure element.